Frequently Asked Questions
How long does shipping take?
Most orders arrive within 5–12 business days after shipment.
When will my order be shipped?
Orders are generally prepared within 1–3 business days.
Will I receive tracking information?
Yes. A tracking number is normally sent within 24–72 hours after your package has been dispatched.
Can I cancel my order?
If your order has not yet entered processing, contact us as soon as possible and we'll do our best to help.
What if my package arrives damaged?
Please email us within 48 hours of delivery with photos of both the packaging and the item.
Why did I receive only part of my order?
Some orders may be shipped from different warehouses, so items can arrive separately.
Do your toys require batteries?
Some products may require batteries, while others do not. Please refer to the product description for specific information.
Are your toys suitable for all ages?
Each product includes a recommended age range. Adult supervision is always advised for younger children.